THE URBAN NETWORK GROUP PTY LTD · ABN 53 687 320 234

Privacy Policy

Original policy dates retained from the earlier website. Where an email address was obscured in the source, please call 0402 338 763 for the appropriate contact.

The Urban Network Group Pty Ltd · Last updated: 1 January 2026

This policy explains how The Urban Network Group Pty Ltd ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

The Urban Network Group Pty Ltd is a managed IT and security services provider operating across Sydney, Brisbane, and Melbourne. Our contact details are:

Email: [email address obscured in the retrieved source] L923: Phone: +61 (0) 402 338 763

Phone: +61 (0) 402 338 763

2. What personal information we collect

We collect personal information that is necessary to provide our services. This may include:

• Contact information: name, email address, phone number, job title, company name and address
• Technical information: IP addresses, device identifiers, network configuration details, and system logs collected in the course of delivering managed IT services
• Financial information: billing address and payment details (processed securely through third-party payment providers; we do not store full card details)
• Communications: records of correspondence, support tickets, and service requests
• Website usage data: pages visited, time on site, browser type, and referral sources collected via cookies and analytics tools

We collect personal information only by lawful and fair means, and only where necessary for one or more of our functions or activities.

3. How we collect your information

We collect information directly from you when you:

• Submit an enquiry form or request a free IT audit on our website
• Engage us to provide managed IT or security services
• Contact us by phone, email, or chat
• Subscribe to our newsletter or download resources
• Attend an event or webinar we host or participate in

We may also collect information from third parties such as referral partners, publicly available sources, or from your systems in the course of delivering contracted services.

4. Why we collect and use your information

We use personal information to:

• Provide, manage, and improve our managed IT and security services
• Respond to enquiries and provide customer support
• Issue invoices and manage payments
• Send service-related communications, including security alerts and maintenance notifications
• Send marketing communications where you have consented or where permitted under applicable law
• Comply with our legal and regulatory obligations
• Improve our website and service offerings through analytics
• Conduct security monitoring and incident response on behalf of clients

5. Disclosure of your information

We do not sell your personal information. We may share it with:

• Service providers: third-party vendors who assist in delivering our services (e.g. Microsoft, Google, RMM and PSA platforms, cloud providers) — all bound by confidentiality obligations
• Professional advisers: accountants, lawyers, and auditors where required
• Law enforcement or regulators: where required by law, court order, or to protect our legal rights
• Business successors: in the event of a merger, acquisition, or sale of assets, with appropriate confidentiality protections

Some of our service providers may be located overseas (including the United States and European Union). Where we transfer personal information internationally, we take steps to ensure the recipient provides protections equivalent to the APPs.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client records are generally retained for seven (7) years in accordance with Australian taxation law. Marketing data is held until you withdraw consent or request deletion.

7. Cookies and website analytics

Our website uses cookies and similar technologies to enhance your experience and collect analytics data. You can disable cookies in your browser settings, although this may affect site functionality. We use analytics tools to understand how visitors interact with our site — this data is aggregated and not linked to personally identifiable information.

8. Security of your information

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include encrypted data storage, multi-factor authentication, access controls, and regular security reviews. Despite these measures, no internet transmission is completely secure.

9. Access, correction, and complaints

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Withdraw consent to marketing communications at any time by clicking "unsubscribe" or contacting us directly
• Lodge a complaint about our privacy practices

To exercise these rights, contact us at [email address obscured in the retrieved source] . We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update noted above. Material changes will be communicated to active clients by email.