THE URBAN NETWORK GROUP PTY LTD · ABN 53 687 320 234

Shipping and Delivery Policy

Last updated 21 October 2026. Applies to orders and new engagements from 21 October 2026 and to existing managed service agreements from 21 November 2026. The same document is published on theurbannetwork.tech and thecommandline.com.au.

This policy applies to products bought from The Command Line, operated by The Urban Network Group Pty Ltd (ABN 53 687 320 234).

Where we deliver

We deliver to Australian addresses supported at checkout. We do not offer international checkout; email us to ask whether a manually quoted international delivery is possible.

Delivery times and charges

We offer standard shipping only. The delivery charge is shown before you pay. Estimated delivery to Australian metro areas is 5–10 business days from your order; regional and remote areas may take longer. Timing depends on stock, distributor dispatch, the carrier and any transit delays, so this is an estimate, not a guaranteed date. Business days exclude weekends and public holidays. If you need delivery by a certain date, contact us before ordering.

Dispatch

Products ship directly from our Australian distributors. We do not hold stock at our own premises or offer collection. Items from different distributors may arrive in separate parcels. We tell you about material delays and give you tracking where available.

Addresses, bulky items and remote areas

Check your delivery address before ordering and contact us promptly if it needs correcting. If extra charges arise from an incorrect address, we explain them and ask for your agreement before going ahead. Bulky or heavy items and some remote destinations need a separate freight quote; contact us before ordering. We never add an undisclosed shipping charge after payment without your agreement.

Services and digital products

Support services, plans and digital products are not shipped. For returns, see our Returns and Refunds Policy.

Delivery estimates do not limit your consumer rights. Contact us if your order is significantly delayed, lost or damaged.

Contact

Email [email protected] or [email protected]. Please do not send passwords, payment card details or sensitive records by email or through a website form.